At Afrah Siroor, we are committed to providing our customers with the highest quality abayas and exceptional shopping experience. If for any reason you are not fully satisfied with your purchase, please review our refund policy below.

1. Eligibility for Refunds

Refunds are available only for products that meet the following criteria:

Items must be returned within 14 days from the date of receipt.

The product must be unused, unworn, and in its original condition, including all tags, packaging, and accessories.

The product must not be damaged, altered, or soiled in any way.

Proof of purchase (order number or receipt) must be provided.

2. Non-Refundable Items

Certain items are non-refundable, including:

Sale or discounted items.

Custom-made or personalized abayas.

Any product that has been worn, altered, or damaged after delivery.

3. Refund Process

To request a refund, follow these steps:

Contact our customer service team at [email address] with your order number and reason for the refund request.

Our team will verify the eligibility of the product based on the criteria outlined above.

If your request is approved, we will send instructions for returning the item.

Once the returned item is received and inspected, we will process the refund to the original payment method within 7-10 business days.

4. Shipping Costs

The customer is responsible for return shipping costs, except in cases of defective or incorrect items.

We recommend using a tracked shipping service for returns to ensure the product reaches us safely.

5. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order for the desired item.

If you have any questions about our refund policy or need assistance, please reach out to us at [customer service email]. We are happy to help!

Thank you for shopping with Afrah Siroor!